Your privacy is of great significance to Positivity and Wellbeing Ltd and we are committed to complying with the terms of the General Data Protection Regulation (GDPR) regarding the responsible and secure use of your data. Positivity and Wellbeing Ltd has a legitimate interest in processing personal data in order to provide psychological services.

The purpose of this statement is to let you know what personal information Positivity and Wellbeing Ltd collects and holds, why this data is collected, how long it is kept and what your rights are with regards to this personal data. When you refer for psychological services with Positivity and Wellbeing Ltd you will be asked to consent to the processing of your data under the terms of this policy.

Positivity and Wellbeing Ltd associates will also be responsible for their own data management, will abide by this privacy statement, and will hold their own privacy statement that complies with the GDPR terms.

What information does Positivity and Wellbeing Ltd collect?

Positivity and Wellbeing Ltd collects personal data such as name, address, date of birth, gender, GP/medical practitioner details, employer’s details, telephone numbers, email address and a next of kin emergency contact. We also collect any data you give us regarding personal and family background, alongside potentially sensitive data relating to medical and mental health conditions.


What does Positivity and Wellbeing Ltd use your information for?

We use your information in the following ways:

  • To provide clients with psychological services requested from Positivity and Wellbeing Limited.
  • To notify you about changes to your appointments and the services Positivity and Wellbeing Ltd provides.
  • To fulfil any administrative, legal, ethical and contractual obligations.
  • On occasion Positivity and Wellbeing Ltd may provide information on trainings, workshops, blogs, electronic mailings or newsletters specific to Positivity and Wellbeing Ltd services only.

What information does Positivity and Wellbeing Ltd share?

We will not share any information about you with other organisations or people, except in the following situations:

  • Consent – We may share information with relevant medical professionals or others whom you have requested or agreed we need to contact.
  • Serious harm – We may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
  • Compliance with law – We may share information when the law requires us to – i.e. safeguarding, terrorism, drug trafficking and serious crime.
  • Clinical Will– We have a clinical will which means in the event of sudden death or a serious accident or illness, a named colleague will be able to access the contact details so we can notify clients.
  • Supervision– It is an ethical requirement for any clinician offering psychosocial services to have regular supervision. Any supervisor used is an accredited member of the relevant accrediting body and works within their ethical framework.

How does Positivity and Wellbeing Ltd keep your information safe?

  • All information you provide to Positivity and Wellbeing Ltd is stored as securely as possible. We will take all reasonable precautions to prevent the loss, misuse or alteration of information given.
  • All paper forms and correspondence are kept in secure location. All electronic files are kept on password-protected devices with virus protection software.
  • All information is limited to Positivity and Wellbeing Ltd’s administrators, associates and any other personnel needed to maintain Positivity and Wellbeing Ltd services. Any personnel that have access to these files abide by this privacy statement and/or hold their own privacy statement that complies with the GDPR terms.
  • Formal reports are password protected and/or they are sent through a secure encrypted service.
  • If process notes are made they are kept separate from any identifiable personal information.
  • Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus free.
  • Client notes and other documentation are destroyed five years after the end of the psychosocial services offered.
  • Any known data breaches will be reported to the ICO within 72 hours.
  • Any requests for personal data need to be made through a data subject access request and will be supplied within one month.
  • If clients choose to contact Positivity and Wellbeing by text or mobile phone, numbers are stored under a reference system and/or initials only, as opposed to full names.

Your rights

Under the GDPR, you have the right to:

  • Access your personal data – Rectify, erase or restrict your data – Object to the processing of your data – Request transfer of data (data portability).
  • You may withdraw your consent for Positivity and Wellbeing Ltd to hold and process your data at any time. However, if you do this while actively receiving psychosocial services, the services would have to end. You can withdraw your consent by stating this on an email to
  • If you have any concerns about the way Positivity and Wellbeing Ltd handles your data please contact If you feel this has not been resolved effectively you have the right to contact the Information Commissioners Office (

Changes to this policy

This document is a work in progress and may be modified from time to time.
February 2021